a very pleasant stay

By: Hermina, Canada Posted: 2011-11-01

For the price...it was just perfect. You choose a hotel depending on why you come to Cuba...if you want to lie around on the beach, go to a beach...if you want to experience the people, the culture and history, stay here. The hotel partners with the one next door so you can enjoy their pool, bar and restaurant. Comfy 15 min. bus trips to and from the "Old City" are free each day. If you make an effort to befriend the locals, throw in a bit of Spanish, the people are delightful. By the way...the real Cuban food is fantastic.

Not that great

By: Isa, Canada Posted: 2011-03-15

The hotel itself is kept clean, which is always very positive. However, the drainage system and water pressure in the hotel are very bad. The bathtub in our room on ground floor did not drain at all, the sink was leaking water, and the shower pressure was so low, that it was impossible to shower. We have asked for another room, which we got the next day on 4th floor. The problems were to some point similar, but little less severe. But still, it was no fun to shower.

The staff at front desk were not friendly at all. No level of appreciation and customer service. I guess this is due to the communistic nature of business. Why someone should try hard, when they work for government and there is no competition?

The hotel is about 15K from D/T Havana, about 6$ taxi ride – if you negotiate well, and there is nothing really to for tourists in the close vicinity of the hotel.

Next time, I would rather pay a bit more and stay in Park Central in D/T – which is a bit more expensive, but we absolutely loved a few visits to this hotel.

Front Desk Scam

By: dantheman, Canada Posted: 2011-01-10

The hotel is clean and comfortable, but the staff is very rude (excluding security). They have a scam where they won\'t give you Internet cards, and when you end up having to make a long distance call, they overcharge you and pocket the money. If you make a call, time it to avoid being cheated.